1. The Heritage Hills shuttle service operates as follows:  pick-ups and drop-offs are Lake Lodge, Activities Center, 202 Plaza, Bailey Court, Elephant Hotel (Town Hall), DeCicco & Sons, Somers Town Plaza (CVS), Somers Professional Commons, Millpond Office Complex, Goldens Bridge Acme and Goldens Bridge Metro North Station. Only Heritage Hills residents in good standing and having a Heritage Hills ID tag may ride the shuttle. A Heritage Hills ID must be shown to the shuttle driver upon request.
  2. The shuttle operates at specific times between the Activities Center parking area, Lake Lodge, East and West Hill pick-up stops (units on “B” roads and intersection of “C” roads at a “A” or “B” road) and drop off points when returning to Heritage Hills.
  3. The shuttle isn’t a taxi service and will only pick-up or discharge residents at the designated times and locations. Priority is always given to riders going to the train station.
  4. Reservations for the following day may only be made after 4:00 PM or must be made at least one hour prior to the pick-up time. Commuters may request placement on a permanent reservations list for pick-up each day at the same time and place.
  5. All passengers must be at their pick-up point five (5) minutes prior to the scheduled pick-up time. Passengers must call Security if they decide to cancel their pick-up; repetitive no shows will result in loss of ridership.
  6. Shuttles will move only when all passengers are seated and seat belts are fastened.
  7. Shuttle drivers are instructed not to pick-up any unscheduled persons.
  8. The drivers may not leave their seats with passengers on board and the engine running except in the event of an emergency when Security has been notified.
  9. The drivers are responsible for reporting any improper incident to Security resulting in a formal report being filed.
  10. The drivers are required to report to Security the name and unit number of any passenger who is abusive, disruptive or compromises the safety of the driver, fellow passengers, or equipment. Service to these riders will be suspended from ridership and can only be reinstated by the Society Board upon the recommendation of the Transportation Committee following an investigation and a hearing.
  11. No smoking, eating or drinking is allowed onboard the shuttle. Cell phone use is discouraged except in emergency situations.
  12. Animals: only service animals are permitted on the shuttles. Small pets of any kind sitting on a lap or in a carrier are not allowed on the Society shuttle.
  13. Bicycles, shopping carts or any apparatus of any kind are NOT allowed on the Society shuttle.

Revised 11/4/2019